Jun 2019

Customer Service Focus at Bury St Edmunds Business Event

Recent winners of a Traditional British Restaurant 2019 Award, The Bell Hotel in Clare has been transformed over the last 12 months by Daniel Esplen and Zainab Khan.

With more than 25 years’ experience in the hospitality industry and a BA in Hotel Business Management, Daniel saw the potential in The Bell Hotel. Together, the couple have put their energy into employing and training local staff to ensure their clients receive excellent customer service.

MENTA’s business networking event, Coffee Means Business at Bury St Edmunds Cricket Club to be held on Thursday, 13th June will focus on what makes good customer service and Daniel will speak  on the subject of ‘Customer service, from good to great’.

MENTA host, Nick Pandolfi comments, “I look forward to welcoming business owners, freelancers and company staff to Coffee Means Business, Bury St Edmunds. I am interested to hear Daniel’s thoughts on how to ensure clients and customers receive excellent service – an imperative for independent businesses. I am sure it will be an interesting and thought-provoking morning.”

The Bell at Clare won the LUXlife Magazine 2019 Restaurant & Bar Award for best in house Traditional British Restaurant 2019 – Suffolk award by LUXlife Magazine

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