Understanding the Importance of Customer Service

March 2, 2020
Angel Hotel, 3 Angel Hill, Bury St Edmunds, IP33 1LT
09:30 12:30

Understanding the Importance of Customer Service

Overview

This masterclass explores how good customer service can increase profitability in your business.  Examine the relationship between customer service excellence and customer retention and how both are vital in long term business success. With practical take away tips, this interactive course is ideal for all businesses; from plumbers and publishers through to café owners and consultants.

Tutor:

Sarah Brindley

Sarah brings a wealth of commercial experience to our training sessions and masterclass range, her background includes marketing and development with FTSE 100 businesses. Sarah works across Norfolk and Suffolk, developing commercial relationships and helping to position brands and businesses.

£75.00
book ONLINE

Teas and coffees will be provided.
*Where applicable, cancellation fees may apply*

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If you would like more information regarding this masterclass, please do not hesitate to contact us.

Understanding the Importance of Customer Service

Overview

This masterclass explores how good customer service can increase profitability in your business.  Examine the relationship between customer service excellence and customer retention and how both are vital in long term business success. With practical take away tips, this interactive course is ideal for all businesses; from plumbers and publishers through to café owners and consultants.

Tutor:

Sarah Brindley

Sarah brings a wealth of commercial experience to our training sessions and masterclass range, her background includes marketing and development with FTSE 100 businesses. Sarah works across Norfolk and Suffolk, developing commercial relationships and helping to position brands and businesses.

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