Customer Service Essentials

April 26, 2018
MENTA, Bury St Edmunds, IP32 7AB
9.30 1.30pm

Customer Service Essentials

Overview

 

Do you want to go back to basics for customer service?

This short course will give an overview of the essentials and help you to develop effective relationships.

Together we will discuss the principles of customer service and you will go away confident to be able to implement the steps to deliver a good customer experience.

You will learn the importance of a consistent approach across your service channels and also, when the inevitable happens, how to handle complaints or negative encounters.

Although primarily targeted at customer facing delegates we will also discuss how to develop business relationships.

 

Tutor:

Tom Jell

Tom has many years of experience working in face to face customer environments and joined Ipswich Building Society in 2016 as Customer Experience Manager in Ipswich town centre. Prior to this Tom worked in retail for 15 years, starting as weekend Christmas Temp and ending up as Store Manager at BHS for 5 years. Tom is also a Trustee at Ipswich Housing Action Group and an Enterprise Adviser working with the Parkside Pupil Referral Unit at the Lindbergh Centre.

£10 + Fees
book ONLINE
 

Teas and coffees will be provided.
*Where applicable, cancellation fees may apply*

Parking is limited at Eastern Way and attendees are advised to arrive 10/15 minutes early to avoid any disruption to the course.

If you would like more information regarding this masterclass, please do not hesitate to contact us.

Customer Service Essentials

Overview

 

Do you want to go back to basics for customer service?

This short course will give an overview of the essentials and help you to develop effective relationships.

Together we will discuss the principles of customer service and you will go away confident to be able to implement the steps to deliver a good customer experience.

You will learn the importance of a consistent approach across your service channels and also, when the inevitable happens, how to handle complaints or negative encounters.

Although primarily targeted at customer facing delegates we will also discuss how to develop business relationships.

 

Tutor:

Tom Jell

Tom has many years of experience working in face to face customer environments and joined Ipswich Building Society in 2016 as Customer Experience Manager in Ipswich town centre. Prior to this Tom worked in retail for 15 years, starting as weekend Christmas Temp and ending up as Store Manager at BHS for 5 years. Tom is also a Trustee at Ipswich Housing Action Group and an Enterprise Adviser working with the Parkside Pupil Referral Unit at the Lindbergh Centre.

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